FAQ’s

Although it is safe to put ear plug and stretcher jewellery of many base types in your ears, we here at M99 like to promote the use of ORGANIC BASE MATERIALS as much as possible. If you would like to find out more about why we believe plugging your ears with organics is the way to go VS other materials, see our blog articles or view some of the organic products in our store.

Although we try to maintain a healthy stock of freshly hand turned plugs, ready to be further crafted and finished for your order, sometimes your order may take longer to process due to volume or orders coming in. As all of our products are made to order entirely by hand from start to finish, we take as much time and care as needed to ensure the best quality in your new m99’s. usually all plugs are made and sent within a MAXIMUM of 3 weeks from point of order. The average time is currently around 1 week. if you wish to keep up to date with the progress of your order, we are contactable via the contact or our social media pages. (we aim to get back to all our customers as soon as possible so please bare with us if this takes longer than expected)

you can also just drop us a message checking on stock levels regarding how long it will take to craft and process your order. We are always here!

All stretcher and plug jewellery sold cannot be returned or refunded once purchased. Please be careful to select the correct sizes when purchasing to order as this is the customers responsibility and we cannot accept an exchange or return due to selecting the incorrect size. Due to the dermal nature of all stretcher and plug wear, all sales are final and we cannot refund you once plugs have been crafted and left the workshop. The only incident in which any plug or stretcher jewellery can be replaced is if damaged in transit or an incorrect item has been posted to you. if this is the case we will remake and send a replacement to you at our expense to ensure you get the original items purchased.